What Are Cookies?
Cookies are small text files a website saves in your browser. They let the site remember things between pages or visits — for example, that you are logged in or which language you picked. Similar technologies, such as your browser's local storage, work in the same way and are covered by this policy.
How We Use Cookies
- Essential
- Needed for the website to work — signing in, staying signed in and keeping your session secure. They cannot be switched off in our systems.
- Functional
- Remember choices you make and power features you use, such as the language switcher and live chat. The site still works without them, but those features may not.
Cookies We Use
| Cookie | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
nt_sess |
Fleetora Freight | Keeps you signed in and protects forms against misuse while you browse. | Essential | Until you close the browser (ends after 30 min of inactivity) |
googtrans |
GTranslate | Remembers the language you chose in the language switcher. | Functional | Until you close the browser or change language |
ssupp.* |
Smartsupp | Runs the live-chat window and keeps your conversation open between pages. | Functional | Up to 6 months |
Staff using our admin area also have one local-storage setting that remembers whether the admin menu is collapsed. It never leaves their browser.
Third-Party Services
To load quickly, some parts of our pages are delivered by other companies' servers. They don't set cookies on our website, but — like any website you visit — they receive your IP address and basic browser information so they can send the content to you:
| Service | Used for |
|---|---|
| Google Fonts | Website typefaces |
| cdnjs (Cloudflare) | Website icons (Font Awesome) |
| unpkg | Map software on the tracking page (Leaflet) |
| OpenStreetMap | Map images on the tracking and contact pages |
| Unsplash | Photographs on some pages |
Smartsupp and GTranslate have their own privacy policies, which explain how they handle the information they receive.
What We Don't Do
- We don't use advertising, remarketing or social-media tracking cookies.
- We don't track you across other websites.
- We don't sell or share browsing data for marketing.
Managing Cookies
You can see, block and delete cookies in your browser settings. Look for Privacy, Cookies or Site data in:
- Chrome — Settings › Privacy and security › Third-party cookies / Site settings
- Safari — Settings (or Preferences) › Privacy › Manage Website Data
- Firefox — Settings › Privacy & Security › Cookies and Site Data
- Edge — Settings › Cookies and site permissions
If you block essential cookies you won't be able to sign in to your account. Blocking functional cookies may stop the language switcher and live chat from working, but you can still track shipments.
Changes to This Policy
If we add or remove cookies, we will update this page and the "Last updated" date at the top. For how we handle personal information more generally, see our Privacy Policy.
Contact Us
Questions about cookies on our website? We're happy to help.