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A question about a shipment, a freight quote, or anything else — reach us by phone, email or live chat, or send a message using the form below.
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Track a Shipment FAQ
Frequently Asked Questions
Can't find what you're looking for? Send us a message or start a live chat.
How do I find my tracking number?
Your tracking number is in your shipment confirmation email. It looks like NXT-2026000001. Enter it on our Track Shipment page to see live progress, the map and the full timeline.
How long does express delivery take?
Express shipments are delivered next day within the continental USA and in 2–3 business days to major international destinations in Africa, Europe and Asia.
What documents are needed for international shipping?
Usually a commercial invoice, packing list, airway bill or bill of lading, and a certificate of origin. Our customs team will tell you exactly what your shipment needs.
Can I change or cancel a shipment after booking?
Changes and cancellations are free before pickup. After pickup, some changes are still possible for a fee — contact support as early as possible.
Is my shipment insured?
Every shipment includes basic liability cover. For high-value goods we recommend declaring the full value and adding comprehensive cargo insurance.
Will I be notified when my shipment moves?
Yes. The sender and recipient receive an email at every milestone — pickup, in transit, customs, out for delivery and delivered.
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Door to door, border to border — with live tracking the whole way.